WHO WE ARE

AVANZA Logistics

We are a nearshoring and BPO company located in Honduras, Central America. Established in 2014, we have been an extension of our customers operations and organization.

We aim to be more than just a service provider, we’re your business partner. This means that your goals are our goals, and our entire team is committed to making your business a success.

WHO WE ARE

AVANZA Logistics

We are a nearshoring and BPO company located in Honduras, Central America. Established in 2014, we have been an extension of our customers operations and organization.

We aim to be more than just a service provider, we’re your business partner. This means that your goals are our goals, and our entire team is committed to making your business a success.

What we do

At AVANZA Logistics, we support our clients in their daily work by taking care of their operational needs. Our expertise and mastery of all main aspects of the BPO industry help us serve you as real growth partners.

We pride ourselves on offering outstanding, nearshoring solutions by tailoring our services to your specific needs, to guarantee results beyond your expectations.

Why we do it

We know that in-house call centers and customer service or supply chain teams can be expensive and time consuming to manage.

That’s why we focus on handling all your operations needs, while also reducing your expenses, so you can focus on the key aspects of your business and maintain the utmost quality standards.

We want to create job opportunities in our community for people to increase and expand their experience and skill set through our specialized training.

Every person on our team is highly-qualified, has a strong work ethic and is ready to ensure that your business operations are streamlined and your customers are satisfied.

 

Why we do it

We know that in-house call centers and customer service or supply chain teams can be expensive and time consuming to manage.

That’s why we focus on handling all your operations needs, while also reducing your expenses, so you can focus on the key aspects of your business and maintain the utmost quality standards.

We want to create job opportunities in our community for people to increase and expand their experience and skill set through our specialized training.

Every person on our team is highly-qualified, has a strong work ethic and is ready to ensure that your business operations are streamlined and your customers are satisfied.

 

Move forward with us

Our values

To make our work possible, AVANZA Logistics relies on four fundamental values: Commitment, Integrity, Innovation and Dedication.

Hard Work. Everyone in our team is committed to working hard and delivering the best possible service for you. We work diligently to make sure all deadlines are met and that milestones are surpassed. 

Integrity. Our team understands and values loyalty and non-disclosure, as well as their importance to your business. All communications and documents are handled with the utmost care.

Innovation. The world changes continuously and the industry along with it. That’s why we’re constantly looking for new ways to adapt and improve our processes in order to provide the best service to our customers.

Dedication. We don’t stop until the work is finished. Our team is ready to step up and deliver through after hours, weekends, holidays and at night time. Assured availability so that you can always reach us.

The key strengths behind our success

Quality Monitoring

To guarantee quality, our agents are being monitored by Supervisors and Quality Specialists on a regular basis.

Security and Confidentiality

  • 24/7 Video surveillance
  • Secured access to facility
  • Destruction of secure and confidential documents.

Ideal Infrastructure

  • Fiber optic high-speed internet with automatic redundancy
  • Firewall network protection
  • IT room /IT support team and certified server
  • Back up energy power plant for the entire building
  • Security access to enter to operation floors
  • Conference rooms
  • Carpeted Floor and Acoustic Ceiling
  • Green areas and designated smoking areas
  • Surveillance cameras and on-sight security systems
 

Executive team

As part of our commitment and personalized services, our executive team oversee the operations for our clients to ensure uttermost success in our partnerships.

GUILLERMO ORELLANA

CEO

HERBERT ORELLANA

COO

Alejandra Montoya

CSO

Move forward with us

Contact us today to take your company to the next level.

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